Trainer/Technical Writer

Company
AMCAD® is a full-service records management company with twenty five years of industry experience in the justice and land record communities. AMCAD boasts a national customer base with over 1000 government offices in 28 states. We cultivate a staff of experienced industry experts, skilled technical personnel, and customer service professionals to ensure that we can offer our clients the best possible solution for their individual needs.

Business Area
Justice Solutions, Government Solutions

Location
Herndon VA, wwww.amcad.com

Role
AMCAD is seeking to hire a Trainer/Technical Writer to join our business development support team. The Trainer/Technical Writer, reporting to the SVP of BD Support, looks after every aspect of corporate training and related services, including but not limited to design and execution of corporate and end user training, employee training, certification and retraining, production of training documentation, system/user documentation and training videos. In addition, the position will require working on proposals and product demonstrations as needed. The Trainer/Technical Writer will be required to perform product demonstration and therefore will have to acquire products certification. Courts, Justice Solutions and product demonstration experience is a major plus. The employee will need to keep up with product releases and new features, and update the training programs and documentation accordingly. This position demands excellent multitasking abilities and superb oral and written communication skills. Essential qualities to succeed in this include flexibility, creativity, energy, independence, ability to learn quickly, a strong sense of ownership, and commitment to excellence.

Responsibilities:
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
• Develop examination and evaluation procedures.
• Conduct and/or arrange for ongoing product training and personal development classes for staff members.
• Confer with management and conduct surveys to identify training needs based on projected product releases, changes, and other factors.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.
• Develop and/or coordinate the release of product training, marketing or release videos.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Analyze training needs to develop new training programs or modify and improve existing programs.
• Review and evaluate training programs for compliance with government standards.
• Maintain office training environment.
• Coordinate established courses with technical and professional courses provided by community schools and designate training procedures.
• Prepare training budget, if requested.
• Customer training needs assessments and training plans.
• End user training at customer sites.
• Create, edit, and maintain training/user documents pertaining to software and hardware installations and configuration, user and viewer guides, procedures, service manuals, operation and maintenance guides, reports and brochures.
• Collaborate with programmers, engineers, and/or project management in understanding the user requirements.
• Ensure accuracy and completeness of technical documentation.
• Maintain strong working relationships with personnel at various geographically dispersed locations to ensure proposal input is accurate, compelling, and timely.
• Continuously develop expertise in the company’s products.
• Research and evaluate new documentation tools and methods; document and improve documentation processes.
• Communicate effectively, verbally and in writing, with both technical and non-technical users.
• Work on business development assignments.
• Demonstrate company products.
Qualifications and skills:
• Bachelor’s Degree or equivalent work experience;
• Sound understanding of the principles of training and business development;
• 2+ years of experience in training and/or technical writing;
• Demonstrated experience to work on multiple assignments at a time;
• Flexibility to work as needed to meet deadlines ;
• Demonstrated experience with Microsoft Office and Adobe products;
• Requires excellent oral and written communication skills;
• Strong command of the English language and grammar/publication styles;
• Ability to rework technical test for a broader audience;
• Experience in working with technical teams to create user manuals/guides/documentation is a MUST;
• Understanding of programming concepts, operating systems and/or networking;
• Knowledge of the Software Development Life Cycle Process;
• Creative and innovative;
• Good attention to detail;
• Team player.

AMCAD does not typically sponsor foreign citizens for H-1B visas or permanent resident status for this position.
AMCAD is an Equal Opportunity Employer. Salary is negotiable.

Primary Location
United States-Herndon, VA. Some travel will be required.

• Location: Herndon, VA
• Compensation: Salary is negotiable
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.