NCS Technologies, a fast growing $140 million computer hardware manufacturer located in Gainesville, Virginia, seeks a professional to be its Customer Service Administrator. This position will report to the Help Desk Supervisor.
Position responsibilities:
Candidate will work within the Customer Service department to unpack incoming repairs, notate their associated ticket number, and update the database ticket accordingly. Candidate will email and call customers for repair or defective parts to be shipped back to NCS. Candidate will also work with CS Technicians to test failed parts and complete paperwork to return to inventory or to manufacture for additional testing/repair.
Required qualifications/experience/education:
• Applicant must possess United States Citizenship and be able to pass a criminal background check.
• High school diploma required
• Excellent written and verbal communication skills.
• Basic understanding of computer hardware.
• Previous hands on experience with PCs preferred.
• Strong work ethic; uses time productively to accomplish work goals.
• Committed to meeting quality standards.

Additional compensation:

• Annual review with percentage based raises based on performance.

NCS Technologies, Inc. provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability

• Location: Gainesville, VA
• Compensation: Dependent on Experience
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.